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+1-877-870-1018

BUSINESS TERMS

Minimum Purchase

$75 CAD (Canadian dollars) before taxes and shipping

Discount & Specials

5% discount for over $450 order
Special pricing will be available from time to time, please see under SPECIALS

Pick up

Pick up requires one day notice.
Pick up hours from 10 am – 5-pm.
Min. $25 purchase for  pick-up orders.

Shipping

We ship by Fed Ex, Canada Post for shipping in Canada; UPS in continental US; LTL for skid/pallet quantities.

Payment terms

  • Pre-paid for new accounts.
  • Prime Ingredients is owned by Quality First International.
  • All payments is invoice by and payable to Quality First International.
  • Payment can be done by credit card (Visa, Master Card or American Express); or by cheque to

Quality First International Inc.
380 Sheldon Drive, Unit 3
Cambridge, ON Canada N1T 2C2

Taxes

Applicable taxes apply  to all Canadian purchases
PST exemption is subjective to certain business.

Return and Exchange Policies

Damaged Goods should be reported at once within 2 days upon receipt of the product.
In case of product quality defect, please inform us within 15 days upon receipt of the product.

  • No returns or refunds will be issued after 30 days.
  • Returns should be at the expense of the buyer.
  • If the nature of the return found to be of technical or quality defect, we will offer replacement, or issue credit or refund of the product at our  discretion.
  • If the nature of the return found to be of personal discretion or change of mind, we will not refund the product and shipping cost but might issue credit.
  • A re-stocking fee of 15% is applied to all returns.
  • Returns, exchange or products should be at least 95% of the original quantity.
  • All product returns, replacements, credit issued; require authorization numbers.

Packaging Sizes And Measurement Conversions

We sell our products by weight (for solid items) and volume (for liquid items).  For convenience, we have provided a basic conversion information below:

  • Solid products are sold by weight (i.e. 250-gm, 500-gm, 1-Kg, 5-KG, 17.2 kg, 18-kg, 20-kg, 25-kg)
  • Liquid ingredients are sold by volume (i.e. 30-ml, 125 ml- 250-ml, 500-mL, 1L, 4L and 20-L)
  • Powders as in botanical powders are in solid in ounces (i.e. 2-oz, 4.5-oz, 35-oz)
  • Drums are approximately 55-gallon drum.  The actual weight is normally 180-kg but some come in 190-kg, 200-kg and 210-kg.  Please call us for specific product.
  • Our gallons are 3-different sizes:  3.5 kg for organic solid oils and 5-kg for other products (unless specified), and 4-L for liquid oils.  Please check the price list category

Conversion guideline

1 Kg = 2.204 Lbs
1 Lbs = 454 gms. = 0.454 Kg
1 Kg = 37 oz (at room temperature)
1 Kg = 28.50 oz by weight
1kg = approx. 1.1 Liter (see oil density)

Kilogram to Liter:  KG/0.915 or KG x 1.093   (see oil density)
Liter to Kilogram:  L x 0.915 approximately (see oil density)
Pounds to Kilograms: Lbs ÷ 2.204 = Kg
Kilograms to Pounds: Kg × 2.204 = Lb
Density (D) = M/V = kg/Liter = gms/mL, D of water = 1kg/L

Oil Density (mass/volume) is approximately 0.915 at an average (please check individual oils for accurate conversion).  The density of the oils varies with each type and temperature. The range is from 0.91 to 0.93 g/cm3 between the temperatures of 15 °C and 25 °C. Density of water is 1.00  g/ml or 1.00.